I paid extra for a disk so that I could continue to enjoy the games that I purchased (which I only purchased because I could get the backup disk) and am told too bad. I was then told that the games I purchased were no longer available in the iwin catalog so there was nothing that they could do. I contacted iwin for support and even though I explained that I had a disk, I was given instructions on how to download from their site. The disk will not work! Iwin filled the disk with free trials of other games so that games that were bought will not show as purchased. After I bought another laptop with a disk drive, I tried installing the games from my disk as some of the games are no longer available. I was told that the downloads were not compatible with Windows 10 and to use my disk. A year later, I purchased a new laptop that did not come with a disk drive and the games would not work from the download. I also purchased a back-up disk at the same time in the event that the games became unavailable for some reason. A few years ago, I purchased several games from iwin through the POGO website.